Customer service refers to the support and assistance provided by a company to its customers before, during, and after purchasing a product or service. It involves interacting with customers to address their inquiries, resolve issues, and enhance their overall experience. The primary goals of customer service are to ensure customer satisfaction, foster loyalty, and improve the customer’s relationship with the brand. Effective customer service can involve various forms of communication, including phone calls, emails, chat, social media, and in-person interactions. It often requires empathy, problem-solving skills, and a thorough understanding of the company’s products or services. Positive customer service experiences can lead to repeat business and positive word-of-mouth referrals, whereas negative experiences can harm a company’s reputation and sales.
### TfL Restores Services Following Cyber Incident In a significant update for Transport for London (TfL) customers, users of contactless payments and mobile devices can now seek refunds for past…